We will ship your Pura within 5 business days. We will contact you if any circumstances come about that would delay your order. You will also receive an email stating that your order has been shipped.
Is local pick-up available?
Yes, local pick-up is available. You will receive an email when your order has been fulfilled, and is ready for pick-up. We are not open to the public, except on Wednesdays from 10am - 4pm. You may pick up your order then.
Where do I pick-up my order?
Your order will be available for pick-up at Pura Botanical’s production studio. It is located at #204 10132 124th St, Edmonton, Alberta. Our studio is on the second floor in the same building as HR Block, on the corner of 124th Street. The entrance is to the left of HR Block. We are the second suite on the right, upstairs.
Do you offer international shipping?
Yes, we offer worldwide shipping on all Pura products. Please note that all taxes and duties are the responsibility of the purchaser, and are not included in the shipping cost. On the off chance that your international package may get lost or delayed, we track all shipments. Pura is not responsible for delays due to international customs issues or any additional fees/taxes your country may charge upon delivery.
Can I track my shipment?
We include tracking numbers with all of our shipments. We will send you a shipping confirmation email, including a tracking number when your package is shipped.
What if I don’t receive my package?
In the rare case that your package does not arrive after 2-weeks (CAD) or 30 days (US/INT), please contact us at firstname.lastname@example.org. These situations will be reviewed case-by-case.